Employee Lifecycle Specialist (Mandarin Speaking)
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Job ID:
87160Country:
PhilippinesCity:
TaguigProfessional area:
Human ResourcesContract type:
PermanentProfessional level:
ExperiencedLocation:
Taguig, 00, PH, 1630We're JTI, Japan Tobacco International, and we believe in freedom.
We think that the possibilities are limitless when you're free to choose.
We've spent the last 20 years innovating and creating new and better products for our consumers to choose from.
It's how we've grown to be present in 130 countries, and how we've grown from 40 to 4,000
employees in the Philippines since 2009.
But our business isn't just business, our business is our people.
Their talent.
Their potential.
We believe that when they're free to be themselves, to grow, travel and develop, amazing things can happen for our business.
That's why our employees, from around the world, choose to be a part of JTI.
It's why 9 out of 10 would recommend us to a friend , and why we've been recognized as INVESTORS IN PEOPLE in the PhilippinesIt's the perfect moment for you to #JoinTheIdea.
We're opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.
Position Purpose - Employee Lifecycle Specialist (Mandarin Speaker)You will ensure efficient delivery of services to all stakeholders (entities, regions, employees) in line with agreed Service Level Targets.
Employee Life Cycle Specialist is responsible for providing quality and timely end-to-end service addressing employee needs across all HR areas in accordance with Standard Operating Procedures (SOPs).
What will you do?Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.
Follow the established standard operating procedures (SOP) when completing tickets submitted via the ticketing management system (ServiceNow)Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check listCreate and maintain JTI organisational structure in SAP HR and other systemsPrepare contractual agreements and letters in accordance with established templatesMaintain employee lifecycle events according to the corporate and local guidelines in SAP HR and local payroll systemsEnsure data and documents readiness for payroll run (if applicable);Notify relevant parties on employee's data changesSupport employees with access to Travel & Expense application and corporate credit card provisioningSupport employee enrollment into relevant benefits plansSupport employee enrollment into Employee Stock Purchase Plan program, manage all requested modificationsUpdate and release communication to employees related to regular HR processes (i.
e.
annual personal data validation or tax submissions);Provide reports with defined standards and templatesprovides advisory support to JTI community on how ticketing systems should be used, and what is the most appropriate and efficient way to request necessary services.
Capture user feedback and address it to system admin for further system improvements.
Who are we looking for?A Bachelor / University Degree in any course1-2 years of experience in a multinational organization in a similar role is preferredOpen to fresh graduatesAbove Average to Advanced proficiency level in Mandarin is requiredFluent written and spoken EnglishStrong Customer Service Mindset and understanding of cross-cultural sensitivity.
Excellent team player, open minded and flexibleWhat's in it for you?Be covered with medical insurance upon hiring, with dependent coverage and medicine allowanceReceive cash allowances such as meal and transport allowanceFlexible working arrangementsHave access to over 200 company trainingBe part of a truly international and diverse company with over 40,000 employees in 130 countries.
Experience the culture of an Investors in People certified companyFind out why 9 out of 10 employees recommend us to a friend.
Understand why 9 out of 10 employees say they feel free to be themselves.
#J-18808-Ljbffr Recommended Skills Consulting Customer Service Diversity Awareness English Flexible Working Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
Job ID:
87160Country:
PhilippinesCity:
TaguigProfessional area:
Human ResourcesContract type:
PermanentProfessional level:
ExperiencedLocation:
Taguig, 00, PH, 1630We're JTI, Japan Tobacco International, and we believe in freedom.
We think that the possibilities are limitless when you're free to choose.
We've spent the last 20 years innovating and creating new and better products for our consumers to choose from.
It's how we've grown to be present in 130 countries, and how we've grown from 40 to 4,000
employees in the Philippines since 2009.
But our business isn't just business, our business is our people.
Their talent.
Their potential.
We believe that when they're free to be themselves, to grow, travel and develop, amazing things can happen for our business.
That's why our employees, from around the world, choose to be a part of JTI.
It's why 9 out of 10 would recommend us to a friend , and why we've been recognized as INVESTORS IN PEOPLE in the PhilippinesIt's the perfect moment for you to #JoinTheIdea.
We're opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.
Position Purpose - Employee Lifecycle Specialist (Mandarin Speaker)You will ensure efficient delivery of services to all stakeholders (entities, regions, employees) in line with agreed Service Level Targets.
Employee Life Cycle Specialist is responsible for providing quality and timely end-to-end service addressing employee needs across all HR areas in accordance with Standard Operating Procedures (SOPs).
What will you do?Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.
Follow the established standard operating procedures (SOP) when completing tickets submitted via the ticketing management system (ServiceNow)Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check listCreate and maintain JTI organisational structure in SAP HR and other systemsPrepare contractual agreements and letters in accordance with established templatesMaintain employee lifecycle events according to the corporate and local guidelines in SAP HR and local payroll systemsEnsure data and documents readiness for payroll run (if applicable);Notify relevant parties on employee's data changesSupport employees with access to Travel & Expense application and corporate credit card provisioningSupport employee enrollment into relevant benefits plansSupport employee enrollment into Employee Stock Purchase Plan program, manage all requested modificationsUpdate and release communication to employees related to regular HR processes (i.
e.
annual personal data validation or tax submissions);Provide reports with defined standards and templatesprovides advisory support to JTI community on how ticketing systems should be used, and what is the most appropriate and efficient way to request necessary services.
Capture user feedback and address it to system admin for further system improvements.
Who are we looking for?A Bachelor / University Degree in any course1-2 years of experience in a multinational organization in a similar role is preferredOpen to fresh graduatesAbove Average to Advanced proficiency level in Mandarin is requiredFluent written and spoken EnglishStrong Customer Service Mindset and understanding of cross-cultural sensitivity.
Excellent team player, open minded and flexibleWhat's in it for you?Be covered with medical insurance upon hiring, with dependent coverage and medicine allowanceReceive cash allowances such as meal and transport allowanceFlexible working arrangementsHave access to over 200 company trainingBe part of a truly international and diverse company with over 40,000 employees in 130 countries.
Experience the culture of an Investors in People certified companyFind out why 9 out of 10 employees recommend us to a friend.
Understand why 9 out of 10 employees say they feel free to be themselves.
#J-18808-Ljbffr Recommended Skills Consulting Customer Service Diversity Awareness English Flexible Working Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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